Distributor Chargeback Analyst

Job Title:              Distributor Chargeback Analyst
Location:              Norcross, GA
Department:        Finance – Contract Administration
Reports to:           Sr. Manager, Contract Administration
In this role, the Chargeback Analyst is responsible for reviewing, analyzing, and processing chargebacks received from wholesalers/distributors. This includes researching and resolving valid chargebacks and unauthorized deductions in a timely and accurate manner based on contractual obligations.
The Distributor Chargeback Analyst:

  • Loads, reviews and maintains distributor chargeback EDI 844 and/or 867 reports daily
  • Analyzes various errors generated for specific chargebacks
  • Works with Contracts Admin to ensure correct contract is loaded; updates system as required
  • Reconciles chargebacks after research and resolution of issues
  • Sends reconciliation reports and credit memos to non-EDI 849 customers
  • Works with wholesalers/distributors to ensure that their system is updated
  • Guides and prioritizes the flow of chargebacks within Model N
  • Reviews, research and reports on automatic deductions 
  • Accountable for generating, providing and maintaining all associated back-up documentation and associated reports for any / all payments or deductions as required
  • Communicates and collaborates with assigned wholesalers/distributors to initiate business process continuous improvement activities, conduct root cause analysis where required 
  • Works with Distributor & Retail Sales leaders in managing Distributor Chargeback relationships
  • Serves as a liaison with wholesalers/distributors related to chargebacks
  • Serves as the EDI subject matter expert (SME) for EDI 844 and 849 from the business
  • perspective: assists in testing and mapping as required
  • Partners with Contracts, DART, Finance, and Accounting to properly address any chargeback discrepancies
  • Evaluates and recommends a more efficient end-to-end chargeback process to mitigate and control chargeback payment disputes
  • Serves as a member of the HIDA Chargeback Reconciliation Workgroup
  • Acts as the Subject Matter Expert (SME) for the chargeback validation and reconciliation process
  • Creates, implements and maintains Standard Operating Procedures (SOPs) related to the chargeback validation and reconciliation process 
  • Other duties as assigned

Education and Experience

  • Bachelor’s Degree required in Business, Statistics, Mathematics, Accounting or similar
  • Minimum of 2 years of demonstrated experience of data processing using MS Excel at an expert level
  • High attention to detail 
  • A well-organized and self-directed individual who can work with minimal amount of supervision
  • Strong technical skills, analytical ability, good judgment and strong operational focus
  • Capability to efficiently complete tasks in a fast-paced environment
  • Requires a positive attitude as well as being a team player with good organizational skills

Preferred

  • Healthcare experience specifically processing of chargeback or rebate; Minimum of 2 years of chargeback process experience preferred
  • MS Access experience is a plus
  • Working knowledge of SAP, Model N (or any other A/P system) is a plus
  • Experience working on analytical projects and programs that involve integration of external/third-party information, and data quality initiatives
  • Strong collaboration skills, able to influence without authority, and have an innovative mindset
  • Strong analytical and problem-solving skills, with the ability to communicate in a clear and succinct manner and effectively evaluates information / data to make decisions

About Mölnlycke:
Mölnlycke is a world-leading medical solutions company. We design and supply solutions to enhance performance at every point of care – from the hospital to the home. We specialize in: • Wound management, including dressings such as Mepilex® and Mepitel® • Preventing pressure ulcers: with Mepilex® Border used prophylactically and devices to help turn and re-position patients • Surgical solutions: including HiBi® antiseptics and Biogel® surgical gloves Mölnlycke was founded in 1849. Nowadays our solutions are available in around 100 countries; we’re the number one global provider of advanced wound care and single-use surgical products; and we’re Europe’s largest provider of customized trays. Our headquarters are in Gothenburg, Sweden and we have about 7,500 employees around the world.